Terms and Conditions for Man With A Van Tolworth

These Terms and Conditions set out the basis on which Man With A Van Tolworth provides removal, transport, and related support services to domestic and commercial customers in the UK. By making a booking, confirming a quote, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before proceeding. These conditions are designed to create a clear agreement regarding the booking process, payment obligations, cancellations, liability, waste handling, and the governing law that applies to the services. They apply whether the service is a single-item move, a same-day collection, or a larger man and van arrangement.

In these terms, references to “we,” “us,” and “our” mean the service provider operating under the Man With A Van Tolworth name. References to “you” and “your” mean the customer, the person placing the booking, and where relevant any person acting with their authority. These terms should be read together with any written quote, job confirmation, invoice, or message exchanged before the service begins. If there is any inconsistency, the specific booking confirmation will usually take priority for the particular job, unless it conflicts with mandatory law or these terms explicitly state otherwise.

We aim to provide a practical and professional man with a van service that is suitable for transport, loading, unloading, and related logistical support. However, the exact scope of work depends on the size of the vehicle, the number of operatives booked, access conditions, and the details supplied at the time of booking. Customers must ensure that all information is accurate, complete, and updated if circumstances change. Failure to provide correct information may affect pricing, timing, the suitability of the vehicle, and the safety of the move.

Bookings may be made through the channels offered at the time of enquiry and are subject to availability. A booking is not confirmed until we have accepted the job, agreed the service details, and, where required, received any deposit or advance payment. We may request information including collection and delivery addresses, access details, inventory, item dimensions, parking restrictions, and any special handling requirements. A man and van Tolworth booking may also require confirmation of stairs, lifts, waiting time, fragile items, or the presence of heavy and awkward loads.

You are responsible for ensuring that the goods to be moved are ready for collection at the agreed time. Unless otherwise agreed in writing, our team is not obliged to dismantle furniture, remove fixtures, disconnect appliances, or carry out packing tasks beyond the agreed service. If additional tasks are requested on the day, we may choose to provide them at an extra cost, subject to time and equipment availability. Any change to the job may result in a revised quotation, especially where the original estimate was based on limited information.

When accepting a quotation, you confirm that you are authorised to arrange the transport of the items listed and that you have the right to instruct us to handle them. Quotations are generally based on the information supplied and may be adjusted if the actual work differs from the description provided. This may include extra flights of stairs, restricted access, excessive waiting, additional stops, larger volumes, or loads that require more labour or a bigger vehicle than originally planned.

Payment terms depend on the type of job and the payment method agreed at booking. Unless stated otherwise, payment is due on completion of the job, immediately after the service has been delivered, or in advance for certain bookings. We may accept bank transfer, card payment, or another method agreed before the job starts. We are not obliged to release goods, continue work, or complete the return journey if payment is refused, delayed, or disputed without proper grounds. In some cases, a deposit may be required to secure the booking and this may be non-refundable except where required by law.

All prices are normally quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our status and the wording of the quotation or invoice. If VAT applies, it will be shown where required. Additional charges may arise for waiting time, congestion, tolls, parking, congestion-related access issues, stairs not previously declared, or the disposal of items where lawful waste handling has been requested. If the customer asks us to proceed despite a warning about likely extra costs, that request will be treated as acceptance of the revised charge structure.

Late payment may incur reasonable recovery action. We reserve the right to charge interest and fixed recovery costs on overdue sums, to the extent permitted by law, under the Late Payment of Commercial Debts legislation where applicable. For consumer transactions, any charges will be limited to what is lawful and fair. No set-off or deduction may be made unless we agree in writing or there is a valid legal right to do so. If a card payment is reversed or a transfer is cancelled after the service has been delivered, you remain liable for the amount due and any associated banking charges.

Cancellations and rescheduling must be notified as soon as possible. If you cancel sufficiently in advance, we may, at our discretion, refund all or part of any deposit depending on the notice given, the resources already committed, and whether any third-party costs have been incurred. If a booking is cancelled at short notice, especially after vehicle allocation, route planning, or staff scheduling, cancellation charges may apply. The exact amount may depend on the time remaining before the scheduled start and the extent of our wasted time and expense.

If we arrive at the agreed address and are unable to carry out the work because access is blocked, the customer is absent, goods are not ready, payment has not been arranged, or the service conditions differ materially from what was booked, we may treat the booking as cancelled by the customer. In such cases, waiting time, travel time, and any reasonable costs may still be charged. Where possible, we may attempt to reschedule, but this is not guaranteed and will depend on our availability.

We reserve the right to cancel or suspend a booking if we reasonably believe that the job is unsafe, unlawful, misleading, or not commercially feasible due to circumstances outside our control. This may include severe weather, vehicle breakdown, road closures, accidents, staff illness, industrial action, or events that amount to force majeure. If we cancel for reasons within our control, any prepaid sums for the affected service will normally be refunded, subject to any non-recoverable costs already properly incurred and permitted by law.

Liability is limited to the extent permitted by law. We will take reasonable care when handling goods, but we are not responsible for pre-existing damage, weak packaging, hidden defects, or items that are inherently fragile, unstable, or improperly assembled. Customers should ensure that valuable, breakable, and sentimental items are suitably protected and declared. For a man with van service, handling is carried out on the assumption that the items can be safely loaded and transported by ordinary professional means unless otherwise agreed.

We do not accept liability for indirect or consequential loss, including loss of profit, loss of business opportunity, missed appointments, or inconvenience arising from delay, except where such exclusion is not permitted by law. Our total liability for loss or damage to goods, where liability is established, will normally be limited to the lesser of the actual loss and the amount recoverable under any applicable insurance or the value of the service charge for the relevant job, unless a higher limit has been agreed in writing. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

It is your responsibility to notify us in advance of any particularly heavy, valuable, awkward, hazardous, or high-risk items. We may refuse to carry items that are unsafe, prohibited, illegal, or unsuitable for transport in our vehicle. If you instruct us to move items that require special lifting equipment, disassembly, or professional packing beyond our standard service, you must arrange that support unless we have expressly agreed to provide it. Claims for loss or damage should be raised as soon as reasonably practicable and supported by evidence such as photographs, item descriptions, and proof of value.

Waste regulations apply whenever we collect, transport, or dispose of unwanted items, packaging, or rubbish. We will only remove waste where this has been agreed in advance and where it can be done lawfully. The customer must correctly identify all waste and must not mix hazardous or restricted materials with ordinary household or commercial waste unless this has been specifically disclosed and accepted. Items such as paint, chemicals, batteries, gas canisters, asbestos, clinical waste, tyres, electrical equipment, and other controlled materials may require special handling or may not be accepted at all.

Where waste removal forms part of the service, you confirm that you are the owner of the items or that you have lawful authority to arrange their disposal. We may ask for details to ensure compliance with waste carrier obligations and other environmental rules. We will not knowingly fly-tip, improperly dispose of waste, or transport materials in a way that breaches applicable legislation. If any load is found to contain undeclared prohibited waste, we may refuse collection, isolate the items, or terminate the job, and any additional costs, fines, or cleanup expenses caused by inaccurate disclosure may be charged to you where legally recoverable.

Customers should understand that once waste is handed over for lawful disposal, it may not be recoverable. You must remove any documents, data-bearing devices, or personal items before collection. We are not responsible for data loss, confidential information, or privacy breaches arising from goods that were supplied for disposal without adequate preparation. Where electronic devices are collected, any memory or storage media should be wiped or removed by you before the job begins if that is important to you.

Customer responsibilities include making suitable parking arrangements where possible, ensuring safe access to premises, and providing an accurate description of the items and the working environment. You must secure pets, clear pathways, and protect floors, walls, and vulnerable surfaces if additional safeguarding is needed. If lifts, stairwells, or entrances are restricted, or if waiting is likely, this should be disclosed at booking so that the service can be planned properly. We may refuse to carry out work that presents an unacceptable health and safety risk to our team or to others.

We aim to arrive within the estimated time window, but arrival times are not guaranteed unless explicitly stated in a premium or timed service. Delays may occur due to traffic, weather, earlier jobs overrunning, or circumstances beyond our control. We will try to keep you informed if delays become significant, but we are not responsible for losses caused by ordinary operational delays unless those losses result from our proven negligence and are recoverable under law. If the job requires multiple trips, our estimate may change depending on the actual volume and site conditions.

Governing law and jurisdiction are important. These Terms and Conditions are governed by the laws of England and Wales. If you are a consumer, you may also benefit from mandatory rights under UK consumer law, and nothing in these terms affects those rights. Any dispute arising from or connected with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where the law provides otherwise. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.